1. Shipping Overview

Wetie ships orders to customers in the United States. We aim to process and dispatch orders as quickly as possible while ensuring that products are properly prepared for shipment.

Delivery estimates are provided for guidance and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our reasonable control.

2. Order Handling Time

After your order is successfully placed and payment has been confirmed, Wetie generally requires 1–2 business days to process and prepare the order for shipment.

Handling time includes order verification, product preparation, packaging, and shipment processing.

Orders placed on weekends or U.S. holidays may begin processing on the next business day.

3. Delivery Time

After an order has been processed and shipped, the estimated delivery time is generally 4–8 business days.

Delivery times can vary depending on the shipping destination and carrier. Remote locations or areas experiencing carrier delays may require additional time.

The delivery estimate does not include the order handling period.

4. Order Tracking

When tracking information is available for your shipment, it will be provided through the contact information associated with your order.

Please allow some time for tracking information to become active after the shipment has been processed by the carrier.

Tracking updates are provided by the applicable shipping carrier. Wetie cannot control how frequently a carrier updates its tracking system.

5. Shipping Address

Please carefully review your shipping address before completing your purchase.

Once an order has been processed or shipped, we may not be able to change the delivery address. If you notice an error in your shipping information, contact us as soon as possible.

6. Shipping Delays

Although we work to meet our estimated delivery times, delays can occasionally occur.

Possible causes of shipping delays may include:

• Carrier delays or service interruptions.
• Severe weather conditions.
• Holidays and periods of increased shipping volume.
• Incorrect or incomplete shipping information.
• Transportation or logistical disruptions.
• Events outside of Wetie's reasonable control.

If a shipment appears to be delayed, we recommend checking the tracking information first. You may also contact our customer support team for assistance.

7. Lost or Missing Packages

If the carrier's tracking information shows that your package was delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the carrier where appropriate.

If you still cannot locate the package, contact Wetie customer support so we can assist you with the available next steps.

We may request order and tracking information when investigating a missing shipment.

8. Damaged Packages

If your package arrives visibly damaged, please contact Wetie customer support as soon as reasonably possible.

Please keep the original packaging and the product until we have provided further instructions. We may request photographs or other information to help document the condition of the shipment.

If the product itself is damaged or defective, please refer to our Return & Refund Policy for information about available resolutions.

9. Incorrect or Incomplete Orders

If you receive an incorrect product, missing item, or incomplete order, please contact Wetie customer support.

Include your order number and a description of the issue so that our team can review the order and help resolve the problem.

10. Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the order, destination, shipping method, promotions, or other applicable circumstances.

11. Returns and Refunds

If you need to return an eligible product, please contact Wetie before sending the item back.

Wetie offers a 30-day return window for eligible products, with free return shipping and no restocking fee, subject to the terms of our Return & Refund Policy.

Please review our Return & Refund Policy for complete information about eligibility, return instructions, and refunds.

12. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, our customer support team is available to assist you.