Browse our products, select the product and quantity you want, add the item to your cart, and proceed through checkout. Before completing your purchase, review your order details, shipping information, and available payment options.

After your order is successfully placed, an order confirmation is generally sent to the email address provided during checkout. Please check your spam or junk folder if you cannot find the email.

If you need to cancel your order, contact us as soon as possible at support@wetie.net. We will try to accommodate your request, but cancellation may not be possible once an order has entered processing or shipment.

Orders are generally processed within 1–2 business days. Processing time is separate from the delivery time.

Standard delivery generally takes approximately 4–8 business days after your order has been processed.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, incorrect addresses, or other circumstances outside our reasonable control.

Once your order has shipped and tracking information is available, you can use the tracking information provided for your shipment. Tracking updates may take some time to appear after the package is handed to the carrier.

Carrier tracking information may not update immediately after shipment. Please allow some time for the carrier to scan and update the package. If the tracking information remains unchanged for several business days, contact us for assistance.

We accept the payment methods displayed and available during checkout. Available payment options may vary depending on your location, device, order, and other factors.

Payments are processed through the payment options available through our Shopify checkout. For your security, never send your full payment-card number, security code, or password to Wetie by email or chat.

If your payment is declined, check that your payment information is correct or try another payment method available at checkout. Banks and payment providers may decline transactions for reasons outside Wetie's control.

Eligible purchases can be returned within 30 calendar days from the date of delivery. Return shipping is provided at no cost to the customer, and we do not charge a restocking fee.

No. Wetie does not charge a restocking fee for eligible returns.

Yes. Wetie provides free return shipping for eligible returns. Please contact us before returning an item so we can provide the appropriate return instructions.

Once an eligible return has been received and approved, the applicable refund is generally issued to the original payment method. The time required for the refund to appear in your account can vary depending on your payment provider or financial institution.

Wetie focuses on cycling technology, including bike GPS devices, cycling navigation products, and related cycling accessories.

Product specifications and descriptions are provided on the individual product pages. If you have a question about a specific product or feature, please contact our support team before placing your order.

You can contact us by email at support@wetie.net or by phone at +1 (206) 800-3186.

For order-related questions, please include your order number whenever possible. For product questions, include the product name or model so our team can better understand your request.