1. Our Return Policy

At Wetie, customer satisfaction is important to us. We accept eligible returns within 30 calendar days from the date your order is delivered.

To qualify for a return, the item must be returned in a condition that allows us to verify that it has not been unnecessarily used, damaged, or altered after delivery.

This return policy applies to eligible purchases made through the Wetie online store in the United States.

2. Return Eligibility

Before sending an item back, please make sure the following requirements are met:

• The return request is submitted within 30 calendar days of delivery.
• The product is returned in reasonable condition.
• The product is securely packaged to help prevent damage during return shipping.
• All accessories, cables, mounts, manuals, and other included components should be returned when applicable.
• Where applicable, the product should include its original packaging.

We may be unable to process a return if an item has been materially damaged after delivery, modified, or returned without components that were included with the original order.

3. How to Request a Return

Please contact our customer support team before sending any product back. This allows us to provide the correct return instructions and helps ensure your return is processed properly.

Please do not send a return to the business address shown on this page unless Wetie specifically instructs you to do so. A separate return address may be provided for individual returns.

4. Free Return Shipping

Wetie provides free return shipping for eligible returns under this policy.

If your return is approved, we will provide instructions for returning the item. Please follow those instructions rather than arranging an alternative return method on your own.

5. Refunds

Once we receive and inspect your returned product, we will process the eligible refund.

Approved refunds will be issued to the original payment method used for the purchase. The time it takes for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

Wetie does not charge a restocking fee for eligible returns.

Refund Processing

After the returned item has been received and reviewed, we will notify you regarding the status of your refund. If the return is approved, the refund will be initiated to your original payment method.

If you do not see your refund after the applicable processing period, please first check with your bank or payment provider. You may also contact Wetie support for assistance.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an item different from what you ordered, please contact us as soon as possible.

Please include your order number and a clear description of the issue. Photos may be requested when necessary to help us understand the problem and determine the appropriate resolution.

Depending on the circumstances, Wetie may provide a replacement, repair, or refund in accordance with the applicable return resolution.

7. Returns for Changed Mind or Other Reasons

Wetie accepts eligible returns within the 30-day return window, including returns where a customer has simply decided that the product is no longer wanted, provided the item meets the requirements of this policy.

The return must still be requested within 30 calendar days from delivery and the product must be returned in acceptable condition.

8. No Final-Sale Items

Wetie does not designate products as final-sale items under this return policy. Eligible products may be returned within the applicable 30-day return window, subject to the conditions described above.

9. Exchanges

If you would like a different product or model, please contact our customer support team. Depending on product availability and the circumstances of your request, we may assist you with returning the original item and placing a new order.

10. Order Cancellations

If you need to cancel an order, please contact Wetie as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or has been shipped, it may no longer be possible to cancel it before delivery. In that situation, you may use the return process described in this policy if the order is eligible for return.

11. Questions About Your Return?

Our customer support team is available to help with return and refund questions.